Ask The Nice Guy - Frozen iPad, Forwarding Emails, Protecting Kids On Internet

This is the 6th post in a series called Ask The Nice Guy. In this series I will attempt to provide answers to the various questions I get asked throughout the week.

What’s inside? Here are the questions answered in this blog post, boiled down to five word (or less) summaries.

  1. Unresponsive iPad
  2. Forwarding Emails
  3. Protecting Kids On Internet

Question 1: Mail app on iPad has locked up?

In the last two weeks, the Mail app on my iPad freezes. I can’t move images or see other email, or do anything with it.

There are a couple things you can try at home that should solve the issue with a frozen app.

The first thing to try is forcing an app to close.

  1. Navigate to the Home Screen by pressing the Home button
  2. Double tap the Home button to bring up the Multi-Tasking Bar
  3. Press and hold an app until the apps start to wiggle
  4. Press the red circle with the white minus sign to force the frozen app to close
  5. Press the Home button to stop the apps from wiggling
  6. Open the app that was frozen and it should work

If forcing the app to close doesn't solve the problem I would try powering off the device by holding down the Sleep/Wake switch located on the top edge of the device in the upper right corner. Once you see the red slider appear go ahead and slide your finger across to power off your device.

To turn it back on you will press and hold the Sleep/Wake switch for a few seconds until you see a black screen with a white Apple logo.

Once the iPad has been restarted try launching the app that was frozen and see if it works.

If the iPad is completely locked up and won't respond to touch you will need to try performing a hard reset. You will hold down the Sleep/Wake switch and Home button at the exact same time until you see a black screen with a white Apple logo.

Question 2: Forwarding Emails?

How do I delete the original sender’s email address and other email addresses on something I want to forward to someone else from my iPad?

Tap on Settings


Tap on Mail, Contacts, & Calendars and then tap on Increase Quote Level


Flip the switch for Increase Quote Level to Off


Find the email you want to forward and tap on the Arrow and then tap Forward


Double tap on Begin and drag the bottom blue dot until you have selected all the stuff you don't want to forward along. Tap on the Cut button or the backspace key on the keyboard.


Send your email.

Question 3: Keeping Child Safe On Internet?

I want to know how to block Facebook from a PC? My 12 year old has gotten on without permission. Any suggestions to keep her safe online? She is VERY tech savvy!!!

I would recommend downloading K9 Web Protection. It has the ability to not only block specific websites (e.g. Facebook), but it can also block categories of websites (e.g. Porn, Gambling, Drugs, Violence, Hate, Racism, Malware, Phishing)

Here are some of the features:

  • Block web sites in more than 70 categories
  • Force SafeSearch on all major search engines
  • Set time restrictions to block web access during designated times
  • Configure custom lists for "always allow" and "always block"
  • Override a web page block with password
  • Trust the enhanced anti-tampering, even children can't break
  • View easy reports to monitor and control web activity
  • Real-time categorization of new adult and malicious sites
  • Best free parental controls software/internet filter available
  • Compatible with Windows or Mac machines

It is free and seemed to work extremely well in my testing of it. I was able to block Facebook and I tried doing searches of various terms in various categories and it was sucessful in blocking everything that I threw at it.

It is password protected so the kids can't go in and turn it off without the password.

I won't promise that it will block everything bad on the internet, but it is much better than nothing at all!

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